Health and social care specialist agency Arc Seven Communications has launched a new online reputation service for the care home sector. The agency will now offer clients a service that focuses on translating the nuance of their social care offering into a compelling digital presence. The new service is the culmination of almost 10 years […]
We encourage care home providers to organise innovative and creative events, to bring their values to life through the activities within the home. Sometimes I’m told that there are limitations to the type of events that can be held for residents that have needs or behaviours described as challenging. To a certain extent yes that […]
The quality of your social care provision is often judged by the positive outcomes that you deliver for service users, and crucially how those outcomes are evidenced. A company-wide comms strategy, that tells the compelling stories of the individuals you support and your staff, plays an integral part in successfully documenting and demonstrating those outcomes […]
Part of creating, maintaining or rebuilding a workplace culture (three main steps within culture management) is to identify the threats or issues that the culture faces and figuring out how you can address them. Every social care provider faces different threats and issue analysis should be done on a case-by-case basis, but there are some […]
Care homes which take time to build a positive working culture for staff and prioritise partnerships with community groups tend to score more highly in CQC ratings than those which don’t. Actively engaging and creating meaningful relationships with team members and local people directly connected to your home is a crucial step in the pathway […]
Creating awareness is one thing, building trust is quite another. In the social care sector, probably more than any other, it’s the latter that brings real results but is often forgotten in pursuit of the former.