Last updated: 12.12.25
1. Introduction
Arc Seven Communications (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with us, including when you visit our website, engage our services, or communicate with us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
Organisation: Arc Seven Communications
Registered address: The Enterprise Centre, University of East Anglia, University Drive, Norwich NR4 7TJ
Email: info@arcseven.co.uk
ICO registration number: [If applicable]
We act as a data controller for the personal data described in this policy.
3. Personal data we collect
We may collect and process the following types of personal data:
- Contact details: name, job title, organisation, email address, phone number
- Professional information: role, sector, areas of interest
- Client and supplier information: information required to deliver PR and communications services
- Media contacts: professional contact details and editorial interests
- Website data: IP address, browser type, usage data (via cookies)
- Communications: emails, phone calls, and other correspondence
We do not knowingly collect personal data relating to children.
4. How we use personal data
We use personal data for the following purposes:
- To provide PR, communications, and consultancy services
- To manage client and supplier relationships
- To respond to enquiries and communicate with you
- To carry out media relations and stakeholder engagement
- To manage our website and improve user experience
- To meet legal, regulatory, and contractual obligations
5. Lawful basis for processing
We process personal data under one or more of the following lawful bases:
- Contract – where processing is necessary to deliver agreed services
- Legitimate interests – for business operations, communications, and media relations, where these interests are not overridden by your rights
- Legal obligation – where required by law
- Consent – where explicitly required (e.g. certain marketing communications)
You may withdraw consent at any time where consent is the lawful basis.
6. Data sharing and third parties
We may share personal data with trusted third parties, including:
- IT and cloud service providers
- Professional advisers (legal, financial)
- Media monitoring and distribution platforms
- Regulatory or law enforcement bodies where required
All third parties are required to process data securely and in accordance with data protection law.
7. International data transfers
Should personal data be transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.
8. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and contractual requirements.
Retention periods are defined in our data retention schedule, and data is securely deleted, anonymised, or archived when no longer required.
9. Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. Access to personal data is limited to authorised personnel only.
10. Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability (where applicable)
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
11. Cookies
Our website uses cookies to improve functionality and user experience. For more information, please see our Cookie Policy.
12. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Telephone: 0303 123 1113
We encourage you to contact us first so we can address your concerns.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact: info@arcseven.co.uk